The Born Leader
At some point in almost every young person’s life, usually fairly earlier into their work career, they set their sights on a leadership position within whatever organization they have gained employment in. While restaurant management may offer its own rewards, it isn’t a task that just anyone is well suited for. Successfully managing a restaurant requires the ability to think on your feet and to multi-task to a high degree.
It is because the duties of a restaurant manager are so stringent that leadership positions within a restaurant are often broken down into a number of subsets, such as assistant managers, crew leads and the like. In many large restaurants the kitchen may operate under the auspices of an executive chef who undertakes most of the duties of managing kitchen operations while a floor manager supervises the servers and greeters. However, at the top there must always be one main supervisor holding the totality of operations together into a fluid and cohesive whole.
At the very core of anyone with an eye on advancing through the ranks of restaurant management must be a strong sense of customer service and duty to the public. The successful manager understands that his or her first duty is always to the customer. This is often displayed by the most successful managers, not in how they deal with customer complaints or concerns, but in their willingness to get out there with the rest of the staff and assist customers on an especially busy night. At heart, all good restaurant managers are still servers or cooks at heart.
It is for this reason that many restaurants choose to promote from in house. Anyone who has never filled the entry level roles in a dining establishment could never hope to have the in depth understanding of the intricacies of restaurant operations coupled with the true spirit of service. It is almost a universal truth that the employee who worked his or her way up from the kitchen to the office will do a better job than a party brought in from the outside.
Since the best managers generally come from in house, it falls to existing management to be able to spot potential, initiative and a natural bent toward leadership within the ranks. Employees demonstrating these capacities should be encouraged to develop them and placed into leadership roles as soon as they are ready. The shift lead of today is the outstanding manager of tomorrow.
Of those traits listed above, initiative is probably the one most often overlooked or left uncultivated. A decent manager will ensure that all of the day-to-day duties of a restaurant are carried out, that employees are performing up to expectation and that customer issues are handled appropriately. That is simply the baseline that defines an adequate manager. The truly good manager, the one you want running the show in your absence, is the one who shows initiative.
The employee with initiative doesn’t ask, “Did I do an adequate job?” The employee with initiative doesn’t even ask, “Did I do the best job I could do?” No, the employee who will make a great manager some day is the one that asks, “How could this job be done more efficiently and effectively?” It is this sort of employee that, when promoted, will begin to look for ways to improve the restaurant and make it more profitable.